Refund policy

All Sales are Final

Due to the handmade nature of our items- many being personalized, custom, or made to order- we do not accept returns, exchanges, or cancellations once an order is placed. Personalized items- Please double-check spelling, dates, and any other personalized details before checkout.  

If your item arrives damages, incorrect, or defective, please contact us within 48 hours of delivery with photos and a description of the issue. You’ll also need the receipt or proof of purchase. You can contact us at lettsgivesunshine@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Damages
Please inspect your order upon reception. 

• Damage must be reported within 48 hour.
• Clear photos of the box, packing, and product are required. 
• A shipping damage will be filed through the carrier. Refunds/Replacements will only be issued after the carrier has processed the claim and confirmed eligibility. 

Lost or Stolen Packages 

Once a package is marked Delivered by the carrier, we cannot refund or replace it. If you believe your package was stolen:

• You must file a police report for theft. 
• Provide us with the police report number.
• A carrier investigation can then be opened. 

Decisions related to reimbursement will follow the outcome of the investigation. 

Defects

The following are normal characteristics of handmade products and are not qualifying issues:

• Natural wood grain variations.
• Colour differences due to screen display.
• Minor surface variations from laser cutting.
• Damage caused by improper installation, handling, or misuse. 

 

We're Here to Help

If you have concerns please reach out, we want you to love your piece and will always support you through genuine issues.